Dalston Storage Terms and Conditions

These Terms and Conditions set out the basis on which Dalston Storage provides self storage and related services to customers in the United Kingdom. By making a booking, paying a deposit, accessing a storage unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before placing a reservation. They are designed to ensure that the storage agreement is clear, fair, and legally enforceable, while protecting both the customer and the provider.

Storage at Dalston is supplied subject to availability and the information you provide during the booking process. We may refuse a booking, suspend access, or end the agreement where necessary to protect our facilities, staff, other users, or compliance obligations. The customer is responsible for ensuring that any goods placed into storage are lawful to store, suitably packed, and not prohibited under these terms.

These terms apply to all standard self-storage arrangements, temporary storage contracts, and related services offered under the Dalston Storage name. They do not create any tenancy, bailment beyond ordinary storage obligations, partnership, or employment relationship. Where a separate written agreement exists, that agreement may supplement these terms, but unless expressly stated otherwise, these terms remain controlling.

Booking Process

Booking a storage unit may be completed online, by telephone, or in person where available. The booking will normally require the customer’s name, address, contact details, chosen unit size, preferred start date, and payment details. A reservation is not confirmed until the required payment or deposit has been successfully processed and the booking has been accepted by us. We may request identification and proof of address before access is granted.

Customers must ensure all information supplied is accurate and complete. If any detail changes before the storage start date, you must notify us promptly. We reserve the right to reassign the unit, amend access arrangements, or decline the booking if the information provided is misleading, incomplete, or inconsistent with the intended use of the service. The final allocation of unit size and storage option depends on availability and operational requirements.

Once a booking has been accepted, we will confirm the start date, payment schedule, and any applicable access procedures. Use of the unit may be subject to a minimum term, notice period, or other service conditions stated at the time of reservation. If an advance inspection is offered, it is your responsibility to satisfy yourself that the space meets your needs before commencing storage.

Payments, Charges and Late Payment

All charges for self storage services must be paid in accordance with the rates and billing cycle communicated at the time of booking. Prices may include rental fees, administration charges, security deposits, key or access card fees, insurance-related charges where applicable, and any additional services you choose to add. Unless otherwise stated, fees are payable in advance and are due on the same calendar date each billing period.

We may require a deposit to secure the booking or to cover potential damage, cleaning, unpaid fees, or other liabilities. Any deposit will normally be refunded after the agreement ends, provided that the unit has been vacated, cleaned, and returned in acceptable condition, and that no sums remain outstanding. Refunds may be delayed while we inspect the unit and verify compliance with the agreement.

If payment is not received by the due date, we may charge late fees, suspend access, or treat the account as in default. Interest, reasonable recovery costs, and administrative charges may be applied to overdue balances to the extent permitted by law. Where a payment method fails, it is your responsibility to provide an alternative valid payment method immediately. We are not responsible for bank charges, currency conversion costs, or transaction fees imposed by third parties.

Price Changes

We may review and update charges from time to time. Any change to ongoing rental charges will be notified in advance where reasonably practicable. Continued use of the storage unit after a notified price change takes effect will be treated as acceptance of the revised rate. Where a promotion, introductory rate, or discount is offered, it applies only for the stated period and subject to the stated conditions.

Cancellations, Termination and Move-Out

If you wish to cancel a booking before the storage start date, you must notify us using the cancellation method specified at the time of reservation. Any cooling-off rights, if applicable under consumer law and the nature of the contract, will be observed, but once the service has started, cancellation rights may be limited. Charges already incurred, including booking fees, administration costs, and any non-refundable deposit elements, may not be recoverable.

Where the storage agreement is ongoing, you may end it by giving the required notice, paying all outstanding sums, and removing all goods by the end of the agreed period. The unit must be left empty, swept clean, and free from waste, fixtures, adhesive residue, and damage beyond ordinary wear and tear. If goods remain after the termination date, we may treat them as abandoned to the extent permitted by law, recover storage or disposal costs, and take steps to protect the space.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay sums due, provide false information, store prohibited items, or use the premises in a way that creates risk, nuisance, or legal exposure. Where termination occurs, we may refuse further access until the matter is resolved and may require you to remove your goods within a reasonable period, subject to any legal rights we have to retain goods for unpaid charges.

Customer Responsibilities and Permitted Use

Dalston self storage is intended for lawful personal or business storage only. You must not use the unit as living accommodation, a workshop involving hazardous processes, a retail outlet, or a place for unlawful activity. You must not permit access to any person unless authorised by us or under your booking details. You are responsible for ensuring that all goods are properly packed, labelled where necessary, and suitable for storage in a secure indoor environment.

You must keep the unit locked where a customer lock is required and remain responsible for the security of your own lock, key, code, or access device. Any loss of access credentials must be reported immediately. We may charge for replacement devices, forced access, or security-related administration where caused by your act or omission. You are also responsible for checking that your insurance cover is adequate for the full replacement value of the goods stored.

You must not overload the unit, block corridors, interfere with fire doors, or place items outside the allocated space. Access equipment, trolleys, loading areas, and other shared facilities must be used carefully and in accordance with any posted instructions. Any conduct that puts people, goods, or the premises at risk may result in suspension or termination of access without prior notice.

Prohibited Goods and Waste Regulations

Waste regulations apply strictly to all storage users. You must not bring onto the premises or place in storage any waste that is regulated, controlled, hazardous, contaminated, or requiring specialist disposal unless we have expressly agreed in writing and all legal requirements are satisfied. This includes, without limitation, materials that could harm health, pollute the environment, damage the premises, or expose us to regulatory action.

Prohibited items include illegal substances, stolen goods, firearms or ammunition, explosives, fireworks, perishable food, live animals, plants requiring care, medical waste, asbestos, gas cylinders, fuels, oils in unsafe quantities, radioactive materials, and any item prohibited by law or by the storage facility’s safety rules. We may also prohibit items that emit odours, attract pests, leak, corrode, or pose a fire risk. If prohibited goods are discovered, we may take immediate action, including notifying authorities where necessary.

Any waste, rubbish, packaging, or unwanted goods left in or around the unit at the end of the agreement may be treated as abandoned or as unlawful waste. You are responsible for removing all items you brought in and for ensuring that disposal complies with applicable UK environmental and waste legislation. We may charge cleaning, removal, segregation, treatment, transport, and disposal costs where waste is left behind or mishandled.

Liability and Insurance

We will exercise reasonable care and skill in operating the facility, but storage services in the UK are limited by the nature of self-storage. Except where required by law, we are not liable for loss or damage caused by events beyond our reasonable control, including theft, vandalism, fire, flood, storm, power failure, or actions of third parties, unless such loss is directly caused by our negligence or wilful misconduct. You accept that storage always carries some risk and that you should maintain suitable insurance.

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business opportunity, loss of data, emotional distress, or any special damages arising from use of the storage unit. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law.

If we are found liable for any claim, our total liability will be limited to the amount paid by you for the storage service in the period during which the relevant loss occurred, unless the law requires a different measure. You must notify us of any suspected loss, damage, or incident as soon as reasonably possible and provide reasonable evidence to support any claim. Failure to report promptly may affect our ability to investigate and may reduce or defeat a claim.

Access, Security and Inspection

We reserve the right to inspect units where reasonably necessary for safety, maintenance, legal compliance, suspected breach of contract, or emergency response. Where practicable, we will give notice before entering a unit, but immediate entry may be made in an emergency or where we believe goods or people may be at risk. Such access will be carried out in a reasonable manner and only to the extent necessary.

Security measures, including CCTV, access control, lighting, and perimeter protection, may be in operation for the safety of the site. These measures are provided as part of our operational commitment and do not guarantee against all loss or damage. Customers remain responsible for packing goods securely, using suitable locks, and avoiding storage of items of exceptional sentimental or irreplaceable value unless they have made separate arrangements.

If you observe suspicious activity, damage, contamination, or any issue affecting safety, you should notify us promptly through the appropriate channel. Failure to cooperate with reasonable security or safety measures may result in restricted access. We may also conduct periodic health, safety, and compliance checks to ensure the premises remain suitable for all users.

General Legal Provisions and Governing Law

These terms may be updated from time to time to reflect changes in law, insurance, operations, or service structure. The latest version will apply from the date it is published or otherwise communicated to customers using the service. If any provision is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver of any breach or default shall be deemed a waiver of any later breach. A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except where that right is expressly given. Nothing in these terms affects your statutory rights as a consumer or business customer where those rights cannot be excluded by agreement.

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using Dalston storage services, you acknowledge that the agreement is formed and performed in the UK and must be interpreted accordingly.