Storage Dalston Standard Terms and Conditions
These Terms and Conditions apply to all storage and related removal services provided by Storage Dalston within the United Kingdom. By making a booking, using our storage facilities, or engaging us for removal or transport services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Dalston.
Company means Storage Dalston and any authorised employees, agents or subcontractors acting on its behalf.
Services means any storage, self-storage, removal, packing, loading, unloading, or transport services provided by the Company.
Goods means all items placed into storage or handled, packed, carried or otherwise managed by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
The Company offers short-term and long-term storage solutions and associated removal and transport services within the United Kingdom. Any additional services must be agreed in writing and may be subject to supplementary terms and charges.
The Company reserves the right to refuse any service request at its sole discretion, including where the Goods are not suitable for storage or removal, or where the premises or access conditions present a safety risk.
3. Booking Process
All bookings are subject to availability and are not confirmed until the Customer has received written confirmation from the Company, such as a booking confirmation document or similar written acceptance.
The Customer is responsible for providing accurate and complete information at the time of booking, including but not limited to addresses, access details, inventory estimates, storage duration, and any special handling requirements. The Company shall not be liable for delays, additional costs, or inability to complete the Services where information provided by the Customer is inaccurate or incomplete.
The Company may, at its discretion, request a deposit or prepayment to secure a booking. Any such requirement will be communicated to the Customer before confirmation of the booking.
For removal services, the Customer must notify the Company in advance of any parking restrictions, loading limitations, or access constraints at collection and delivery locations. Any additional charges arising from failure to do so shall be payable by the Customer.
4. Payments and Charges
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or duties that may be charged in accordance with UK law.
The Customer agrees to pay all charges for Services in accordance with the payment terms communicated at the time of booking or as otherwise notified in writing by the Company.
Payment for storage services is generally due in advance for each storage period. Payment for removal or transport services is generally due on or before the date the services are performed, unless alternative arrangements have been agreed in writing.
The Company reserves the right to review and adjust its tariffs and storage charges from time to time. In the case of ongoing storage arrangements, the Company will provide reasonable notice of any change in regular charges.
If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate allowable under UK law until payment is made in full. The Company may also charge administration fees for late payment reminders or debt recovery actions.
Where payments remain outstanding, the Company may refuse to release Goods from storage or may suspend further services until all outstanding amounts, including interest and charges, have been paid in full.
5. Deposits and Security
The Company may require a deposit or security payment as a condition of providing Services or granting access to storage units. The amount and conditions of any deposit will be communicated to the Customer before the Contract is formed.
Deposits may be retained in full or in part to cover unpaid charges, damage to property or equipment, additional cleaning, waste removal, or any other costs incurred by the Company due to the Customer’s breach of these Terms and Conditions.
Any balance of the deposit that is due to the Customer following termination of the Contract will be returned within a reasonable period, after deduction of any sums properly due to the Company.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by providing notice to the Company in writing. Cancellation or amendment charges may apply depending on the notice period given and the nature of the Services booked.
Where removal or transport services are cancelled with short notice, the Company may apply a cancellation fee to cover allocated resources and lost capacity. The specific notice periods and applicable fees will be communicated to the Customer at the time of booking or in subsequent written correspondence.
In the case of ongoing storage services, the Customer may terminate by giving written notice in accordance with any minimum term and notice requirement stated in the storage agreement or these Terms and Conditions. Storage charges will remain payable until the end of the notice period or until all Goods are removed and the unit is returned to the Company in an empty and clean condition, whichever is later.
The Company reserves the right to cancel or suspend Services in the event of non-payment, safety concerns, misuse of facilities, breach of these Terms and Conditions, or any circumstances beyond the Company’s reasonable control that prevent performance of the Services.
7. Access to Storage and Facilities
Access to storage facilities is permitted only during the Company’s advertised opening hours or agreed access times. The Company may change access hours or temporarily restrict access for maintenance, security, or safety reasons, giving reasonable notice where practical.
The Customer must comply with all site rules, security procedures, and instructions given by the Company’s staff while on the premises. The Customer shall not allow any unauthorised person to access the storage facility using their credentials or keys.
The Customer is responsible for locking and securing any allocated storage unit. The Company is not liable for loss or damage arising where a unit has been left unlocked or inadequately secured by the Customer.
8. Customer Responsibilities
The Customer warrants that they are the owner of the Goods or are authorised by the owner to store and arrange removal of the Goods.
The Customer must ensure that all Goods are properly packed and prepared for storage or removal, unless packing services have been expressly agreed as part of the Contract. Fragile items should be clearly marked, and any special handling requirements must be notified to the Company in advance.
The Customer must not store or request removal of any Prohibited Items, including but not limited to hazardous materials, flammable or explosive substances, illegal goods, perishable items, live animals, or any items whose possession or transport would violate UK law or regulations.
The Customer is responsible for ensuring that all aisles, exits, and common areas are kept clear and that no obstructions or waste are left outside their allocated storage space.
9. Waste and Environmental Regulations
The Customer must not use the Company’s facilities for the disposal of waste, fly-tipping, or any form of unlawful dumping. Ordinary packing materials and limited non-hazardous waste may only be disposed of using designated containers and in accordance with any guidelines issued by the Company.
Hazardous waste, electrical waste, chemicals, oils, paints, solvents, gas cylinders, batteries, and any items classified as controlled waste under UK environmental legislation must not be left on site or placed into storage unless explicitly permitted in writing by the Company and handled in accordance with applicable laws.
The Customer agrees to comply with all relevant waste and environmental regulations, including any recycling or segregation requirements specified by the Company. Any costs incurred by the Company for the removal, treatment, or legal disposal of waste left by the Customer, including associated fines or penalties, shall be charged to the Customer.
10. Liability and Insurance
The Company will exercise reasonable skill and care in the performance of the Services. However, the Customer acknowledges that the Company’s liability is limited as set out in this section.
The Customer is strongly advised to arrange adequate insurance cover for all Goods in storage or in transit. Unless expressly agreed in writing, the Company does not provide insurance for the Customer’s Goods and shall not be responsible for insuring them.
To the maximum extent permitted by law, the Company shall not be liable for any loss, damage, or deterioration of the Goods, whether arising from theft, fire, water ingress, vermin, mould, handling, or otherwise, except where such loss or damage is directly caused by the Company’s negligence or breach of Contract.
In any event, the Company’s total liability for loss or damage to Goods, whether in contract, tort, or otherwise, shall be limited to the lower of the reasonable replacement value of the Goods or a sum stated in any applicable written agreement, subject to an overall monetary cap that the Company may specify in its service literature or booking documents.
The Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity, or purely economic loss, even if advised of the possibility of such loss.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
11. Lien and Disposal of Goods
The Company shall have a general lien over the Goods for all sums due and payable by the Customer under the Contract. If any amount remains unpaid after reasonable notice has been given to the Customer, the Company may, at its discretion, sell or otherwise dispose of some or all of the Goods to recover unpaid charges and costs.
Before any sale or disposal, the Company will make reasonable efforts to notify the Customer at the last contact details provided. Any proceeds of sale, after deduction of outstanding charges and reasonable costs of sale or disposal, will be held for the Customer. If the Customer cannot be contacted or does not claim the balance within a reasonable period, the Company may retain such balance.
12. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, terrorism, industrial disputes, power failures, or restrictions imposed by authorities.
In the event of force majeure, the Company may suspend performance of the Services for the duration of the event or, where appropriate, terminate the Contract without liability, providing notice to the Customer as soon as reasonably practicable.
13. Data Protection and Privacy
The Company will process personal data in accordance with applicable UK data protection law. Customer information may be used for the purpose of administering the Contract, managing access and security, handling payments, and fulfilling legal or regulatory obligations.
The Customer is responsible for ensuring that any personal data supplied to the Company is accurate and up to date. The Company will take reasonable steps to safeguard personal data but cannot guarantee absolute security of information transmitted electronically.
14. Complaints and Dispute Resolution
Any complaints regarding the Services should be raised with the Company as soon as possible, providing reasonable details of the issue. The Company will investigate and, where appropriate, propose a resolution within a reasonable timeframe.
If a dispute cannot be resolved amicably, either party may seek to resolve the matter through mediation or other alternative dispute resolution methods before commencing court proceedings, where appropriate and practical.
15. Variations to Terms
The Company reserves the right to amend these Terms and Conditions from time to time. For ongoing storage or service contracts, the Company will give reasonable notice of any material changes. Continued use of the Services after such notice shall constitute acceptance of the updated Terms and Conditions.
Any variation to these Terms and Conditions requested by the Customer shall only be effective if agreed in writing and signed or otherwise formally accepted by an authorised representative of the Company.
16. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
